Workforce

I Wish I Could Have Been There! Alternative Means of Communication to Enhance the Patient Experience

Concurrent Session Moderator(s)

• 

  Thomas Bleck, MD, MCCM

  Professor
  Northwestern University Neurology
  Chicago, Illinois

  Disclosure(s): Marinus Pharmaceuticals: Grants/Research Support Recipient (Ongoing)
• 

  Starane Shepherd, MD

  Neurointensivist
  Piedmont Atlanta Hospital
  Atlanta, Georgia

  Disclosure(s): No relevant financial relationship(s) to disclose.

Frequent challenges to in-person availability of decision-makers in the ICU include distance of family, cost of travel, and time off work. During the COVID-19 pandemic, alternative means of communication with surrogate decision-makers were essential to facilitate patient-centered care in the ICU. This session will cover alternative communication strategies that have been successful in facilitating patient-centered care and that can improve shared decision-making and facilitate inclusion when patients or surrogate-decision makers are faced with barriers to in-person communication.

Presentations:

• Novel Remote Strategies for Post-ICU Continued Patient and Family Outreach
  

  Concurrent Session Faculty: Joanna Stollings, PharmD, FCCM – Vanderbilt University Medical Center
• You Said That on the Phone? Strategies to Optimize Virtual End-of-Life Discussions
  

  Concurrent Session Faculty: Timothy Amass, MD (he/him/his) – University of Colorado
• I Won't Be There in Time! Engaging the Family in Patient Care Decisions
  

  Concurrent Session Faculty: Alexander A. Kon, MD, HEC-C, FCCM – n/a